Terms & Conditions

Terms of Trading

All goods and services offered by us are subject to our Terms of Trading as detailed herein unless specifically varied in writing.

All prices quoted exclude VAT and delivery.
Full payment for goods is required before despatch or collection unless credit terms have been agreed in writing.
Discounts are only applied to trade account orders exceeding £50 net (excluding delivery charges)
Credit terms are strictly 30 days net of invoice date. Discounts on overdue invoices will be withdrawn.
Goods shall remain the property of Country Love Crafts until full payment of the related invoices has been received.
Payment can be made by cash, cheque, credit card, debit card, internet banking or BACS transfer.
Advertised prices are (a) correct at time of print (b) supersede those given in previous publications (c) subject to change without notice.
We reserve the right to delete any item from our catalogue without prior notice.
Any time or date for delivery is given in good faith but is an estimate only. We shall not be held liable for the consequence of any delay, however caused.
Transactions on credit accounts are on a business to business basis.

Payment and Despatch

Payment

Notwithstanding delivery and the passing of risk in the goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Sellers fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and the third parties and properly stored, protected and insured and identified as the Seller’s property but the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business.
Until such time as the property in the Goods passes to the Buyer (and provided such Goods are still in existence and have not been sold). The Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.
If these Clauses apply then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract or suspend any further deliveries under the contract without liability to the Buyer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
Payment is due on or before the Invoice payment due date and can be received via cheque made payable to Country Love Crafts or via electronic transfer to HSBC Holborn Circus London EC1N 2HR, Account name Country Love Crafts, Sort Code **-**-**, Account Number ********
Interest and Compensation arising from late payment may be charged in accordance with the Late Payment of Commercial Debts (interest) Act 1998.
Errors and omissions accepted.

Website Content:

This website is updated by:

Country Love Crafts
Unit 37D Milton Park
Abingdon
Oxon
OX14 4RT
United Kingdom (UK)
Tel: +44 (0) 1235 861700

All materials on this site are protected by copyright and intellectual property laws and are the property of Country Love Crafts. Unless stated otherwise, you may access and download the materials located on www.countryloveceramics.com and www.countrylovecrafts.com only for personal, non-commercial use.

Website Disclaimer:

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website. We reserve the right to modify these terms at any time. You should therefore check periodically for changes. By using this site after we post any changes, you agree to accept those changes, whether or not you have reviewed them.
Visitors who use this website and rely on any information do so at their own risk.
We are not responsible for the contents or reliability of any other websites to which we provide a link and do not necessarily endorse the views expressed within them.
By sharing any contribution (including any text, photographs, graphics, video or audio) with us you agree to grant us, free of charge, permission to use the material in any way we want (including modifying or deleting it). In order that we can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws and that you have the right to give us permission to use it for the purposes specified above.
You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. The majority of content posted in this forum is created by members of the public. The views expressed are theirs and unless specifically stated are not those of Country Love Crafts. We accept no responsibility for any loss or harm incurred.
We do not warrant that functions available on this website will be uninterrupted or error free, that defects will be corrected, or that the server that makes it available is free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
The laws of England and Wales shall govern your use of the site and you hereby agree to submit to the exclusive jurisdiction of the English courts.
Officers, employees, contractors or content providers shall not be liable for any loss or damage arising from or otherwise in connection with your use of any information, services or content from www.countryloveceramics.com or www.countrylovecrafts.com or

Limitations of use and use of content:

All content including Intellectual Property belongs to Country Love Crafts or its suppliers.

Subject to the limitations below you are authorised to use the content for personal or non-commercial purposes, this use shall be limited to:

Viewing on a computer screen
Printing individual pages
Storing individual pages electronically (disk)
Storing individual downloads electronically (disk)

The content is owned by Country Love Crafts however Country Love Crafts take no responsibility for the accuracy or completeness of material on the site.

Links to other websites: Country Love Crafts takes no responsibility for the content or availability of any other websites linked to countrylovecrafts.com.

The privacy policies of these other sites may significantly differ from that of 'Country Love Crafts'. We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.

Limitations

You may not distribute content without prior written permission from Country Love Crafts.
You may not supply content to others, without prior written permission.
You may not pass off content as your own.

Availability

Country Love Crafts takes reasonable care to keep the 'Country Love Crafts' website available to you, however we offer no warranty that the site will be available at any specific time. Due to both operational and security issues certain parts of the site may or may not be available to you.

Registering

'Country Love Crafts' requires that customers leave an email address, name, address and postcode. These are used to better serve the users. This information is used to allow us to notify customers of crafting events in their neighbourhood and to be emailed regular updates and information about crafting products and to allow our trade customers to use the online ordering system.

If you do not wish to receive these emails or would like to change the details held, please contact sales on 01235 861700 or email sales@countrylovecrafts.co.uk

Passwords

It is the customers’ responsibility to keep their passwords for the trade area of our site confidential.

Prize Draws

'Personal Impressions' offers regular prize draws, the winning selection is made purely at random.

Contact

If you need to contact 'Country Love Crafts' please use the contact us section on the website.

Data Protection Statement

Website Visitors

Country Love Crafts takes its responsibilities regarding the protection of personal privacy very seriously. Any personal data requested on our website will be held securely and processed in accordance with the requirements of the 1998 Data Protection Act.

In each case where you may be invited to submit personal data, such as an e-mail or postal address or a telephone number, you should find a clear statement of:

what data will be held
the purposes for which the data will be held
a contact name, e-mail address or telephone number to use should you wish to check or amend the data held, or request the deletion of that data
whether any of the data will be disclosed to any third party, and if so, to whom.

If, after reading such a statement, you choose to submit any personal data, you are thereby giving your consent for that data to be held and processed for the stated purpose or purposes. If you find that such information is not available, or if you feel that it is unclear or inadequate, please contact sales@countrylovecrafts.co.uk or call sales on 01235 861700.

Staff

As an employer, Country Love Crafts takes its responsibilities regarding the protection of their employee's personal privacy very seriously. Country Love Crafts holds staff information purely for company use. If, for any reason, staff data needs to be passed to a third party, Country Love Crafts will obtain consent from the individual concerned, prior to disclosure.

Staff biographical details may be found on some web pages. Where this occurs, these members of staff have given their consent for such information to be made available. However, publication in this way does not mean that such data have been placed into the public domain. Country Love Crafts retains control and copyright of such data and the data must not be reproduced or further processed without Country Love Crafts authorisation.

Customers

As a supplier, Country Love Crafts takes its responsibilities regarding the protection of their customer's personal privacy very seriously. Country Love Crafts holds customer information purely for company use. If, for any reason, client data needs to be passed to a third party, Country Love Crafts will obtain consent from the individuals concerned, prior to disclosure. Country Love Crafts does not sell or exchange customer data with third parties.

If you have any questions regarding the data protection statements found on this page please contact sales@countrylovecrafts.co.uk or call sales on 01235 861700.

Privacy Policy

These require personal information to be:

fairly and lawfully processed;
processed for limited purposes;
adequate, relevant and not excessive;
accurate;
not kept longer than necessary;
processed in accordance with your rights;
kept secure;

We will collect and process information in accordance with the following policies:

We respect your personal information and undertake to comply with applicable Data Protection legislation.
All data collected from you will be transmitted to servers where it will be processed.
Collecting information provides specific benefits to our website visitors. Collecting your information will allow us to process your order and to better advise you of goods and services that may be of interest to you.

We use the information for the following purposes:

processing any order or enquiry from you
processing your interest in us, whether as a potential employee or customer or supplier or statistical purposes to improve the services we provide
to administer our business
to notify you of topics that may be of interest to you
completing or supporting any transaction or activity you have with us
tailoring the website for its visitors
analysis and reporting
contacting our visitors for promotion of the site or products.

You are under no obligation to provide any personal data if you do not wish to.

Protecting the security of all personally-identifiable information associated with our guests is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users' personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

Service Pledge

At Country Love Crafts we understand that our customers expect friendly and courteous service.
Our staff have been hand-picked to form a team that work well together in order to deal with any problems, and ensure that your order is despatched in a timely manner. We are constantly monitoring and changing our working practices to reduce errors and damages. Our pride in our company hopefully reflects in the contact you have with our staff and we welcome any feedback you can give us.

(Version 1.0 – 08-04-2008 PI)